The customer can only cancel the order by e-mail: esklep@polsl.pl . esklep@polsl.pl A paid order that has been sent to the Customer is not subject to cancellation.
- Pursuant to the Act of May 30, 2014, on consumer rights (i.e., Journal of Laws of 2017, item 683), an individual customer purchasing a product may withdraw from it within 14 days without giving a reason. This is only possible if the purchased goods:
are in the same condition in which they were delivered to the Consumer;
order is complete;
have not been used or copied;
how no signs of use;
are in intact packaging. - In order to withdraw from the contract, the Customer should send:
completed "Declaration of withdrawal from a distance contract" constituting Annex No. 1 to the Regulations;
original receipt or invoice for the purchased goods;
the goods to which the withdrawal from the contract applies. - The store will return the paid goods within 10 business days by bank transfer to the account indicated by the Customer. The seller does not accept cash on delivery shipments.
- If it is necessary to refund funds for a transaction made by the Customer with a payment card, the Seller will make the refund to the bank account assigned to the Customer's payment card.
- The customer may exchange the ordered goods for a different size, style, colour or another product, taking into account any price difference, provided the goods are available. This is only possible if the goods to be exchanged:
are in the same condition in which they were delivered to the Customer;
order is complete;
goods were not used;
how no signs of use;
are in intact packaging. - In order to exchange the goods for another product, the Customer should send by registered mail:
completed "Exchange Form" constituting Annex No. 2 to the Regulations;
original receipt or invoice for the purchased goods;
the goods to be exchanged. - In the event of an exchange of goods, the Customer is obliged to bear the cost of re-shipping the goods to the Customer in accordance with the selected delivery option and any difference in the price of the goods. The exchange will be made after the payment has been credited to the seller's account.
W celu zareklamowania towaru Konsument powinien przesłać przesyłką poleconą:
a) wypełniony „Formularz reklamacyjny” stanowiący załącznik nr 3 do niniejszego Regulaminu;
original receipt or invoice for the purchased goods;
the goods to which the complaint relates.The complaint will be considered by the seller within 14 calendar days from the date of receipt of the complaint form and will inform about the result of the procedure via e-mail.
The cost of sending the complained goods is covered by the Seller. The cost of delivering the goods up to the cheapest method of delivery to the Consumer is refundable. The refund will be made after receipt of the shipment and positive consideration of the complaint, no later than within 10 business days from the date of consideration of the complaint. The damaged product will be replaced with another one of full value, and if this is impossible (e.g. due to the stock being exhausted), the equivalent of the price of the purchased product will be refunded to the Consumer.
Address to which shipment should be sent in the event of withdrawal from the contract or complaint:
Silesian University of Technology Online store:
ul. Akademicka 2A
44-100 Gliwice